Not about delay's but about Thomas Crook. A friend of mine has just returned from Palma in Majorca where he had booked an all inclusive holiday with Thomas Crook for himself, his wife, his daughter and his daughter's boyfriend. His wife had a panic attack the night before they were due to fly and decided not to go.The the other three went and had a decent holiday. On arrival at the airport to come home my friend was told his luggage was two kilos over and he would have to pay.He explained what had happened and that he had paid for four people and their luggage and he felt he should not have to pay as their were only three of them and he had paid for a luggage allowance for his wife. He had all the paperwork and receipts but they would not give in.Surely a bit of common sense should have been applied.That's another four customers they have lost.
